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SHIPPING RATES
The following
shipping and handling rates apply to most orders. These
rates may be different for large quantity orders or
heavy products so call
us toll free if you have any questions concerning large
bulk purchases
866-578-3484.
Alaska and Hawaii must use 2nd day or next day
service to ensure proper shipping.
Free ground
shipping with purchases over $100.00
Ground Service (Continental US Only): $7.95
3 day Service: $15.00
2 day Service: $25.00
Next Day Service: $39.00
Next Day Morning (Where available): $50.00
Saturday Delivery: (On request and where available)
US Mail (Only APO, AE): $9.80
Global Canada: $39.00
Global International: $39.00-$50.000
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DOMESTIC SHIPPING
POLICY
Donjoybraces.com and its affiliated websites will make every attempt to ship out your order as soon as possible. We occasionally do run out of stock at which time your order may be shipped directly from the manufacturer to ensure fast delivery of your item. You may receive two or three packages to complete a large order. There will be no additional shipping charges because of multiple deliveries. If the manufacturer is also out of stock, the item will be shipped according to the customers requested shipping method when the product becomes available.
All
USA orders placed online are shipped either UPS Ground, UPS 3 Day, UPS 2 Day, UPS Next Day Saver, UPS Next Day
or US
Priority Mail, unless other arrangements are made via phone, email or fax.
UPS Saturday deliveries can be requested.
Please call our customer service department to see if
this option is available in your area.
All UPS NEXT DAY ORDERS PLACED ON FRIDAY BEFORE 2:00 PM EST WILL BE DELIVERED THE FOLLOWING MONDAY (NOT SATURDAY). AFTER 2:00 PM EST ALL UPS NEXT DAY ORDERS WILL SHIP ON MONDAY FOR A TUESDAY DELIVERY.
Remember,
UPS does not ship to P.O. Boxes.
Please remember that orders are
shipped out using Eastern Standard Time. Please note the time zone
differences when requesting immediate shipping. Any order placed after
2:00PM EST will be shipped the following day.
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OVERSEAS DELIVERY
Overseas orders are shipped via Fed Ex Express
or USPS Global Express
Mail.
Canadian orders are also shipped via Fed Ex Express or USPS Global Express Mail. If you have any
questions, concerning shipping, please email us or call one of our customer
service representatives using our instant message service, or our toll free number at:
866-325-8045.
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IMPORTANT
NOTICE TO INTERNATIONAL CUSTOMERS
By the act of
ordering a product for overseas delivery, you agree to
pay any duties, customs, taxes or fees required by your
government or the shipper. Donjoybraces.com is not responsible for any of these additional charges.
The customer is responsible for all customs
fees, duties,
GST, VAT and other taxes. Any order refused by a customer due to payment
of these fees will incur a 25% restocking fee, and
additional charges if the product is returned to us.
If the product cannot be returned to our warehouse due to
custom issues brought on by the customers refusal to pay
these fees, then the customer is solely responsible for the
product, and no refund can be issued.
Donjoybraces.com cannot control the delivery
time when shipping overseas. It may take from 3 days to two weeks to receive
your product if it is held up in customs.
***A restocking
fee of 15% applies to all orders returned for credit,
except exchanges, shipping errors caused by our
warehouse, or manufacturers defects. A 25% restocking
fee will be applied if a customer returns an item
without a RA# or returns a product to the manufacturer
without an RA#. Donjoybraces.com is not responsible for delays in
shipping due to inclement weather.
Overseas customers
are responsible for all shipping charges if an item is to be
exchanged or returned.
If you
have not received your order within a reasonable time, please contact
our main office for tracking number verification, if applicable. |
FREE SHIPPING SPECIALS
Donjoybraces.com and its affiliated websites offers free ground shipping for all orders over
$100.00 within the continental USA only. If an item is to be exchanged, the
regular shipping prices will apply.
Please be aware that combining orders, or
changing your shipping address, shipment method, or preference might affect
your order's eligibility for free shipping.
We reserve the right to change or discontinue our free shipping offer at any
time.
If multiple products are ordered to qualify for free UPS
ground shipping, and an item is currently out of stock, the customer will
have the option of shipping out the items in stock with free ground shipping
and pay our flat rate ground shipping for the out of stock item when it
becomes available, or waiting until that item becomes available and
shipping out the complete order with free ground shipping.
Please see our free shipping
guidelines:
Click
Here.
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MILITARY ORDERS
To enter a military address:
1) In the City field, enter one
of the following codes:
APO
FPO
Air/Army Post Office
Fleet Post Office
2) In the State field, select
one of the following:
Armed Forces Europe, Middle
East, Africa and Canada (AE)
Armed Forces Americas (AA)
Armed Forces Pacific (AP)
3) In the Zip/Postal field,
enter the 5-digit zip code for the APO/FPO address.
In addition, please note that
Donjoybraces.com is responsible only for the delivery of
your order from our warehouses to the U.S. military
postal service. Once your orders are received by the
U.S. military postal service, events beyond our control
can impact delivery to the final APO/FPO destination. |
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